New Rules for Direct Debit Customers

The European Payment Services Directive took effect on 1 November 2009. It removes many of the risks associated with paying by direct debit.

The new directive now requires banks to refund direct debits on request within eight weeks of payment. For example, if a customer has a dispute with the ESB, that customer can request the bank to refund all direct debit payments to the ESB in the preceding eight weeks. It is not necessary to provide the bank with a reason and the money should be back in the customers account even before the ESB is advised of the claim.


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